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Gift Card Terms and Conditions

The Gift Card Terms and Conditions (“Terms”) are entered into between GetYourGuide Deutschland GmbH, located at Sonnenburger Str. 73, 10437 Berlin, Germany (“GetYourGuide”, “we”) and you.

1. By purchasing or using your GetYourGuide Gift Card you agree to be bound by these Terms. 
2. Gift Card Redemption : You can use your GetYourGuide Gift Card to book tours and activities offered by a variety of activity providers on the GetYourGuide Platform. To use your GetYourGuide Gift Card go to www.getyourguide.com, choose an activity and enter the e-voucher code for the gift card in the booking process. GetYourGuide Gift Cards are not redeemable for cash. Gift cards cannot be combined with any other promotional codes.
3. Gift Card Value : You can check the balance and validity of your Gift Card by using the self help page on the GetYourGuide website: https://www.getyourguide.com/contact#payment-and-refunds_gift-cart-value-and-validity 
4. Validity : The validity period of the Gift Card is three years starting at the end of the year of the purchase. The validity of the Gift Card cannot be extended. You must use the balance of the Gift Card before the expiration date. Any unused balance will be forfeited upon expiration.
5. Lost or Stolen Gift Cards : GetYourGuide is not responsible for lost, stolen, or the unauthorized use of your Gift Card if you or someone you have given the card to loses it or has it stolen. In such cases, the Gift Card will not be replaced or refunded.
6. Cancellation or Refund : Once a Gift Card has been purchased, it cannot be cancelled or refunded.
7. Questions : For questions or assistance regarding the use or terms of your GetYourGuide Gift Card, please contact our customer service team through the contact details provided on the GetYourGuide website.